Dealing with Social Security

Most people who deal with the Social Security Administration (SSA) first talk to an SSA representative at SSA's toll-free telephone number, 1-800-772-1213 because so many people have had problems dealing with SSA at the 800 number; we have devised a set of rules to use this number effectively. Here they are:

Rule 1: Call the 800 number only during the second half of the month and then only on Wednesdays, Thursdays and Fridays before 10:00 a.m. or after 3:00 p.m.


We know this rule sounds silly, but this recommendation, which comes out of an official SSA brochure, will help you avoid the times when the 800 number is most heavily used. Whether you adopt this rule depends on two things: 1) whether you really HAVE to call SSA at some other time, and 2) how much you hate busy signals and recordings. The teleservice center is busiest during the first half of the month when people are calling about missing checks, on Mondays and Tuesdays, apparently because people use the weekend to dream up questions for SSA, and between 10:00 a.m. and 3:00 p.m. daily.